Refund policy

Returns & Refunds

At ONWD Beauty, we take great care in crafting products that meet the highest standards of quality, performance, and hygiene. For this reason, **all sales are final** and we are unable to accept returns or exchanges.

If your order arrives damaged, defective, or incorrect, please contact our team within 48 hours of delivery at onwardbeautyofficial@gmail.com with your order number and clear photos of the issue. Once reviewed, we will gladly provide a replacement or appropriate resolution.

Please note the following:

* Items that have been opened, used, or altered cannot be returned or refunded.
* Shipping fees are non-refundable.
* *ONWD Beauty is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

We encourage you to reach out with any questions prior to placing your order. Our team is always happy to help guide you toward the products best suited for you.

Thank you for supporting ONWD Beauty.